00:05:34 Chris Taylor, President OPCUG: Welcome to all members and guests! Guests, if you want to join, see https://opcug.ca/join-or-renew/ Want to present at Q&A? Give us your material and we can create slides, or we have a PowerPoint template you can download and use: https://opcug.ca/downloads/Q&A-Template.potx Send in questions, shares, etc SuggestionBox@opcug.ca 00:16:14 Claudette Gaudet: I have downloaded the TotalAv app on my pc but decided not to log in. I have since been bombarded with thousands of request to log in and did everything I could find online to get rid of that as well as the pop-ups for the associated AdBlock. Any advice would be appreciated. 00:17:20 Tom Trottier@Moonbase: Malwarebytes offers to scan periodically for free 00:18:25 Harvey Hope: Replying to "I have downloaded the TotalAv app on my pc but decided not to log in. I have since been bombarded with thousands of request to log in and did everything I could find online to get rid of that as well as the pop-ups for the associated AdBlock. Any advice would be appreciated." Clear your browser history 00:20:28 Tom Trottier@Moonbase: https://www.youtube .com/watch?v=j0TJ_AiBV1w&pp=ygURcGMgYW50aXZpcnVzIHRlc3Q%3D \ 00:20:29 Tom Trottier@Moonbase: Best Antivirus tier list | BEST and WORST choices in 2026 00:20:32 Jocelyn Doire: A friend installed Norton AV, it made their Win11 machine terribly slow, removing it fixed the problem. 00:21:50 bea: Is the windows 10 version still good? 00:22:54 Alan German (OPCUG Meeting Coordinator): Replying to "Is the windows 10 ve..." Yes. Defender will be updated for several years. Details in a past Q&A and on Microsoft's website. 00:23:32 Kal_Somo DPCUC: Another excellent AV review site : https://www.av-comparatives.org 00:24:44 Tom Trottier@Moonbase: https://www.youtube.com/@pcsecuritychannel PC security channel 00:27:10 Tom Trottier@Moonbase: 2FA 00:28:47 Jocelyn Doire: Does KeePass allow to have two levels of access, one for a POA for example, and one for me with access to everything? 00:29:33 Tom Trottier@Moonbase: POA should have access to everything. 00:30:11 David Odynski Durham: Credit cards are aslo a real pain 00:30:13 Jocelyn Doire: thanks 00:30:16 Tom Trottier@Moonbase: If you want a second level of trust, add a gatekeeper to let your POA have access 00:30:32 Chris Taylor, President OPCUG: Long-Term Data Storage for Home Users https://www.youtube.com/watch?v=ulh9z-JluBs 00:30:32 Rosemary: Chris, Thanks for the information. What was the book you mentioned that was $15? 00:30:35 Susan Duncan: getting rid of paypal is difficult too 00:30:43 bea: can you copy entries from one keypass file to a new one? 00:31:05 Chris Taylor, President OPCUG: Replying to "can you copy entries from one keypass file to a new one?" I don't believe so. But I will try it. 00:32:01 Chris Taylor, President OPCUG: Replying to "A friend installed Norton AV, it made their Win11 machine terribly slow, removing it fixed the problem." I have heard similar tales or woe. 00:32:10 Tom Trottier@Moonbase: Magnetic media, SSDs untrustworthy. Need to refresh/copy 00:32:33 Tom Trottier@Moonbase: Also, mechanism will become obsolete.... 00:33:31 Chris Taylor, President OPCUG: Trouble in the (Libre) Office? https://www.youtube.com/watch?v=TPbkvL1ELe4 00:33:53 glen: how do you refesh the data on HDD,SSD and flash drives? 00:34:24 David Odynski Durham: Then all the family members would have access going back to what chris was saying about access 00:34:52 Andrew Petrovic: Rosemary: https://www.takecontrolbooks.com/digital-legacy/ 00:35:12 Chris Taylor, President OPCUG: Replying to "how do you refesh the data on HDD,SSD and flash drives?" I would copy all the data from one device to another. The important thing is a fresh write and that is one way to accomplish that 00:35:21 Tom Trottier@Moonbase: Replying to "how do you refesh the data on HDD,SSD and flash drives?" Rewrite everything. HD sentinel, Spinrite can do this, probably others, too 00:36:06 Chris Taylor, President OPCUG: Best Linux Office Suites https://www.youtube.com/watch?v=pwWlYdz-qhk 00:36:51 Tom Trottier@Moonbase: Replying to "how do you refesh the data on HDD,SSD and flash drives?" Makes SSDs faster, as well 00:37:03 Chris Taylor, President OPCUG: Replying to "Rosemary: https://www.takecontrolbooks.com/digital-legacy/" Sorry, I should have included that in the Chat. Andrew pasted it in here. Thanks, Andrew 00:37:05 Rosemary: Replying to "Rosemary: https://ww..." Thanks! 00:37:24 Carol Pearson: I just checked my Windows Defender says these Settings are being managed by vendor application AVG- I cannot check on anything - its a free avg is this a problem? 00:37:56 Jocelyn Doire: I like FreeOffice, used it for years, since the days we were at the Museum of science of technology 00:38:08 Chris Taylor, President OPCUG: Replying to "I just checked my Windows Defender says these Settings are being managed by vendor application AVG- I cannot check on anything - its a free avg is this a problem?" No problem. When it installed, it would have disabled Microsoft Defender. 00:38:08 Tom Trottier@Moonbase: Has anyone had a problem in Zoom accessing Audio Settings? 00:38:20 Serge-Γ‰rik: Replying to "can you copy entries from one keypass file to a new one?" Save your Keepass file with a new name and delete entries you don't want. That's how I would do it. You will then still have your original file and the new one. 00:38:40 Stew Bruce: Many European countries are ditching Microsoft (Again!) in favour of open source alternatives. 00:38:55 jrn: Reacted to "Has anyone had a p..." with πŸ‘ 00:39:11 Darlene: I recently switched to LibreOffice. Is it still a good one to have? 00:39:16 Timothy: France is leading the way. 00:39:20 Tom Trottier@Moonbase: You could also offer cheese to the mouse.... 00:39:50 bea: can you change the password on the reduced version? 00:40:18 Stew Bruce: Replying to "I recently switched to LibreOffice. Is it still a good one to have?" I think it is OK for now. 00:40:45 Chris Taylor, President OPCUG: Security: PIN vs. password https://www.makeuseof.com/simple-windows-hello-pin-is-safer-than-a-password/ 00:40:47 Jocelyn Doire: Bea, yes 00:42:04 Darlene: Replying to "I recently switche..." Should I be looking at something else Stew? 00:42:21 Tom Trottier@Moonbase: https://openalternative.co/blog/libreoffice-vs-openoffice LibreOffice vs OpenOffice: 00:42:42 Stew Bruce: Replying to "I recently switched to LibreOffice. Is it still a good one to have?" Only if you have a problem. 00:42:44 David Odynski Durham: where is it srored on windows 10 I use the pin on windows 10 pro 00:42:52 Tom Trottier@Moonbase: Replying to "https://openalternative.co/blog/libreoffice-vs-openoffice LibreOffice vs OpenOffice:" "LibreOffice is the clear choice. More actively developed, better features, handles Microsoft Office files smoothly, regular security patches. The modern, reliable free office suite." 00:43:38 Ma Vo: I have noticed that the PP vs Impress, the background colour I use in Impress is not the same in PP 00:44:04 Harvey Hope: Replying to "where is it srored on windows 10 I use the pin on windows 10 pro" Also in TPM 00:44:19 Tom Trottier@Moonbase: You're a font of wisdom.......... 00:45:39 David Odynski Durham: strange my pc is not able to be upgraded so must be something else not tpm 00:46:17 Chris Taylor, President OPCUG: Two-By-Two IrfanView https://www.irfanview.com/ FastStone Image Viewer https://www.faststone.org 00:46:19 Harvey Hope: Replying to "strange my pc is not able to be upgraded so must be something else not tpm" Run PC Health Check to show settings 00:46:42 Ma Vo: also with Impress, I have yet to be able to insert a MP3 audio file (when I try to insert an audio file, it shows my MP3 files as available, but when I select one, it says it is either unavailable or corrupt, yet when I play them outside of Impress, they play without issue) 00:48:09 Tom Trottier@Moonbase: Irfanview can view almost any image. I use it to change sizes, reduce number of colours to 256/16/2, compress JPGs and PNGs, and crop. I also save in different formats. You can also add text. 00:48:27 Susan Duncan: For backing up and storing files, I find the safest way is to store documents in multiple areas. Having work in IT for too many years, I've run into issues with many 'sure' backup options from time to time. I currently use a home NAS. OneDrive, my laptop and my desktop. 00:49:00 Lynda Buske: I use it a lot to do resizing by batch. 00:49:07 Tom Trottier@Moonbase: Irfanview can also add IPTC info for captioning, etc. 00:49:16 Greg K: Can you edit the exif data 00:50:20 Jocelyn Doire: I like the "paste special" to append an image below or beside another image 00:52:23 Darlene: Replying to "For backing up and..." Susan, you likely have some good expericence. What NAS set up do you have? Are there people out there who can help someone who is not familiar or knowledgable enough? 00:54:25 Tom Trottier@Moonbase: Reacted to "I like the "paste special" to append an image below or beside another image" with πŸ‘πŸΌ 00:56:41 Chris Taylor, President OPCUG: Irfanview can view PSD files - https://www.perplexity.ai/search/how-to-download-ebooks-from-ot-Y4YxV.ahTfCVgvBhOZFCog#1 00:56:50 Tom Trottier@Moonbase: Irfan also has batch editing and conversion 00:58:20 Harvey Hope: Replying to "Irfan also has batch editing and conversion" What font was that πŸ˜€ 00:58:25 Chris Taylor, President OPCUG: Polyview https://www.perplexity.ai/search/how-to-download-ebooks-from-ot-Y4YxV.ahTfCVgvBhOZFCog#1 00:59:31 Harvey Hope: I use Paint.net 00:59:40 Susan Duncan: have used photoshop and lightroom with work, use photoshop elements at home 00:59:55 Timothy: I use ACDsee Photo Manager. 01:00:21 Alan German (OPCUG Meeting Coordinator): Replying to "I use Paint.net" What are the main features? 01:00:45 Eldon Gaw: Now, if they just had that fir Doctors offices, clinics and hospitals!!! 01:00:53 Alan German (OPCUG Meeting Coordinator): Replying to "have used photoshop ..." What are the main features of Elements? 01:01:00 E O'Driscoll: Reacted to "Now, if they just ha..." with πŸ˜„ 01:01:02 Greg K: Reacted to Now, if they just ha... with "πŸ˜‚" 01:01:52 Alan German (OPCUG Meeting Coordinator): Replying to "I use ACDsee Photo M..." Is there a free version? At work we used a paid version of ACDsee. FastStone is very similar - but free! 01:01:57 Susan Duncan: Replying to "have used photoshop ..." I use it to clean up old photos mostly. It has a lot of options I don't use regularly. I bought it when it wasn't a 3 yr license. 01:02:11 Tom Trottier@Moonbase: htt s:/ /qsensor.co 01:02:22 Tom Trottier@Moonbase: https:/ /qsensor.co 01:02:40 Stew Bruce: Replying to "Now, if they just had that fir Doctors offices, clinics and hospitals!!!" There is a web site that talks about wait times in emergency rooms but Quebec only. 01:02:58 Chris Taylor, President OPCUG: Airport wait times Flighty airports https://flighty.com/airports Qsensor https://qsensor.co/ TSA Wait Times https://www.tsawaittimes.com/ 01:02:59 Tom Trottier@Moonbase: Senior do have some faster lines ask 01:03:50 Chris Taylor, President OPCUG: To sign up to get Cool Tools from The Intelligence https://theintelligence.com/cool-tools/ 01:04:04 Chris Taylor, President OPCUG: Disk Image Backup and Recovery – Part 3 EaseUS Todo Backup https://www.easeus.com/backup-software/tb-free.html 01:04:35 Stew Bruce: Replying to "Now, if they just had that fir Doctors offices, clinics and hospitals!!!" https://erinfo.ca/en 01:04:47 Timothy: There is a free version called ACDsee Free. 01:05:43 Chris Taylor, President OPCUG: Replying to "There is a free version called ACDsee Free." get it at the Microsoft Store - https://apps.microsoft.com/detail/xp99dnszg05q9g?hl=en-US&gl=CA 01:06:21 Tom Trottier@Moonbase: more cool tools : https://www.recomendo.com/ 01:08:02 Tom Trottier@Moonbase: Cool tools: https://kk.org/cooltools/category/recomendo/ 01:08:51 Tom Trottier@Moonbase: 64 participants 01:09:24 Michelle Faber: Thank you. Good evening 01:10:34 Alice Nakanishi: I use the CRA's grid all the time. Need to renew annually or so 01:11:39 Stew Bruce: Every time I log in to a Govt site it is a new adventure in proving I exist. 01:12:54 Tom Trottier@Moonbase: Cut your fingers off before you die......... 01:13:03 Susan Duncan: If you are a POA you can get access to someone else's account via your own login 01:13:11 Bill: Thanks everyone. Have a great night. 01:13:31 Michelle Faber: See you all. 01:14:45 Timothy: Replying to "Cut your fingers off..." Cut only the ones that you had used. 01:14:45 Gail Eagen: Thank you. 01:15:07 Carol: I've a Q about Rogers 01:16:07 Tom Trottier@Moonbase: https://ottawa.bibliocommons.com/v2/record/S26C1158047 Digital Legacy 01:16:23 Natalie: Replying to "I've a Q about Roger..." Have you tried calling right when they open in the morning? 01:16:27 Gail Eagen: Rogers has an online chat, 01:17:05 Jose Costa: Rogers also has walk-in stores 01:17:11 E O'Driscoll: Thanks everyone! 01:17:21 Rosemary: Does Rogers have stores? 01:17:26 Tom Trottier@Moonbase: Rogers and Bell have stores. Try one of them 01:18:15 Tom Trottier@Moonbase: X? 01:18:21 Tom Trottier@Moonbase: Instagram? 01:18:43 KWG: Write to Rogers complaints email and mail address. I’ve had some action via this method 01:18:45 Tom Trottier@Moonbase: Ottawa Citizen..... 01:19:20 Gail Eagen: On line chat can get you to an agent if the bot cannot smarter. 01:19:33 Gail Eagen: Cannot answer 01:19:40 Carol Pearson: make a complaint thn elevate the complaint 01:19:48 Tom Trottier@Moonbase: https://gethuman.com/ 01:19:59 Stew Bruce: You can also try the commission for complaCommission for Complaints (CCTS)ints 01:20:11 Harvey Hope: Don't pay your bill gets attention 01:20:11 Tom Trottier@Moonbase: THREATEN the CRTC 01:20:16 Jocelyn Doire: My answering machine has a speaker that I turn on while waiting and do other things 01:20:27 Tom Trottier@Moonbase: to involve the CRTC 01:20:35 Chris Taylor, President OPCUG: OPCUG presentations at the OPL https://booking.biblioottawalibrary.ca/en/program?text=ottawa+pc 01:20:39 Tom Trottier@Moonbase: maybe cc: 01:21:10 Chris Taylor, President OPCUG: Q&A-Index https://opcug.ca/qa_recordings/Q&A-Index.pdf 01:21:34 Tom Trottier@Moonbase: Windows ten: https://www.youtube.com/watch?v=WChTqYlDjtI&pp=ygUEdGFwcw%3D%3D 01:22:49 Tom Trottier@Moonbase: Ford, GM,.... 01:23:47 Tom Trottier@Moonbase: https://0patch.com/Win10.html 01:25:12 Tom Trottier@Moonbase: War of the browsers? 01:25:30 Carol Pearson: Thanks all ! 01:25:45 Deborah: Thank you! 01:25:46 Natalie: Thanks! 01:25:50 Greg K: Thank you! 01:25:58 Rosemary: Thank you 01:26:04 Eldon Gaw: Thank you for a GREAT meeting tonight guys and ladies 01:26:24 Timothy: Thanks for the presentations.